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Morong Falmouth Volkswagen

Great customer service and the video was super helpful!

Interior and exterior detailing was superb.

I brought my car to Morong. I had several concerns that were all addressed and I was assured my car was in good shape and had no issues I highly recommend them

Always great service from the Service Team

Friendly, on time and excellent service

Second time we’ve been here and purchased a vehicle. Relaxed process, found us exactly what we asked for, zero xx.

Vic I was knowledgeable and helpful from the moment we walked in. He made the whole process a pleasure. We would buy a car from him again anytime!

Getting my car done in the same day

I received a detail list of what me car needed. The car was done on time.

They were prompt and professional from the minute I walked in. Vicci was knowledgeable, helpful, and made the whole process seamless.

Always courteous. Time estimate right on the money.

Vici, our Sales Consultant, was truly a pleasure to deal with. He is knowledgeable about the car features and comparisons to other makes and models. Spending as much time as we needed to answer our questions about two Q 3’s, and not pressuring us to make a hasty decision was certainly appreciated.

Prompt service, video report of inspection, and shuttle

I had a serious issue with my new Atlas and I was frustrated that a new car was not performing the way I had expected. At first, I was told the repair for the brakes would not be covered under warranty despite the vehicle was only months old. I worked with Javier from Morong Service. It was a rocky road to get the car repaired. However, Javier stepped it up and took ownership of the problem on my behalf and turned around the whole situation. I understand some of the issues I had with the service department were not necessarily his fault. He apologized and got the repair done. He also stepped up the communication which I needed. I appreciate a lot of communication when it comes to any repair and one feels more like they are making real time decisions. In any case, Javier showed professionalism that you don't see much anymore.

I appreciate the great customer service and attention to providing quick responses and informed communication.